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ABBOTSFORD (YES CHEF) & LADNER (VINCAS KITCHEN)

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Orders and Shipping

SHIPPING

It is the responsibility of the buyer to ensure all information provided is accurate. Sugarlove Designs is not responsible for miss-shipments due to inaccurate shipping information provided by the buyer.

Where Do We Ship?

Currently, we ship from Canada to the following countries:

  • Canada
  • United States

Estimated Delivery Times

Delivery times provided are estimations only and are not guaranteed. They will always be estimated in business days, unless stated otherwise. Once in the hands of the shipping service selected, arrival times are out of our control and effectively in the hands of the courier service selected at checkout.

At Sugarlove, we do everything we can to process and release orders as soon as we are able. In addition, circumstances that remain out of our control such as, but are not limited to, Courier / Postal delays, Border delays, incorrect shipping information provided by the buyer, Holidays, Acts of God, and Customs.

ORDER PROCESSING

Once you place your order, you will receive an 'Order Confirmation' email. Order processing times are generally within two to three (2-3) business days of order placement. In the event of a processing delay caused by unexpected circumstances beyond our control, notification may not be provided as shipments will be processed as quickly as possible. Once your order has been processed you will receive an email letting you know its on its way.

NOTE: All shipping transit times are estimates ONLY and counted in business days FOLLOWING order processing time and release from our facility.

SHIPPING within CANADA

Orders shipping within Canada are handle by Canada Post. Following the receipt of your order fulfillment email, arrival times typically range between:

  • 'Tracked Parcel' shipping options: four to eight (4-8) business days
  • 'Standard' non-tracked shipping within Canada: five to twelve (5-12) business days

NOTE: 'Standard' shipping options selected within Canada do not come with tracking in order to provide our Canadian customers a less expensive shipping option.  

SHIPPING to the UNITED STATES

For orders shipping to the United States, we ship via various carriers. Following the receipt of your order fulfillment email, arrival times typically range between four to eight (4-8) business days. Tracking information will be updated to your order following its release to USPS.  

Customs, Duties and Taxes

International packages shipping to locations outside of Canada and the U.S. may be subject to customs, duties and taxes which are determined by the destination country, the shipment value and the contents of the shipment.

Customs, import duties, and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchases. Please be aware that you may be required to pay applicable customs, duties and taxes before or upon delivery of your shipment.

Shipping Charges

Shipping charges consist of the total amount of shipping as well as fees related to warehousing and fulfillment. Collectively 'Shipping and Handling'.

Order Tracking

Once your order has been fulfilled you will receive an email confirming it has shipped. Please note, tracking is only provided on orders shipped to the U.S. as well as orders within Canada where the 'Tracked Parcel' shipping option was selected. Tracking is not provided on 'Standard' shipping options within Canada. If your order includes tracking a tracking number will be added to your order profile once it has shipped.

Refused Shipments

We do our best to ensure your products arrive in perfect condition. However, in the unlikely event that your order arrives in a damaged condition, please accept the delivery and contact Sugarlove support.

Email: support@sugarlovedesigns.com

Order Cancellation or Changes

We start processing your order as quickly as possible to ensure it arrives to you in a timely manner. Due to this we may be unable to make changes or cancel your order once it is placed. In the event a cancellation or change request is necessary, please contact us by email immediately at support@sugarlovedesigns.com and we will do our best to accommodate your request.

Taxes

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise and will be displayed on the Order Summary page.

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